Who we are and what this covers
Martinez Solutions LLC, Glendale, Arizona, United States, operates Mekat. This policy covers the Mekat app on iPhone, iPad and Mac, mekat.ai and the Mekat Creator Program. Contact support@mekat.ai with “Privacy request” in the subject.
The short version
We use information to provide accounts, learning backups, memberships, optional features, support and the Creator Program, and to protect and improve Mekat.
- We do not sell personal information, run ads or share personal information for advertising.
- Progress, practice answers and saved drafts are saved on your device and can be backed up to your account when signed in. Ask Scout history stays on your device, apart from AI requests and reports you choose to send.
- Online AI feedback, Ask Scout and in-app analytics and diagnostics are optional and off until you allow them.
- Payment providers handle your full card details; Mekat does not receive them.
- You can change optional permissions in Settings → Privacy & data and delete your account in the app or on mekat.ai.
Your Mekat account
We collect your email, optional name, account ID, sign-in identities, verification and session information, and a password hash if you set a password. We use them to authenticate you, manage your account and send service messages through our account-service providers. App sessions use your device’s Keychain; web sessions use browser storage.
With Apple or Google sign-in, we receive the account’s provider ID, email and verification status, and name where provided. Google also provides a profile-photo URL. Apple may supply a private relay email and an authorization token used to revoke access when you delete your account. We do not receive your Apple or Google password.
Signing in on mekat.ai
You can use Apple, Google, a password or an emailed sign-in code. Your Burrow lists and manages your sign-in methods. Matching verified emails may link sign-in methods to the same account. Signing out does not delete your account.
If you continue from the app to mekat.ai, we process a temporary sign-in code and associated account/session information. If you start web checkout from the app, we record your billing customer ID, selected plan and offer, and time to identify app-originated purchases and meet applicable Apple reporting requirements.
Google user data
Sign in with Google requests only openid, email and profile: your name, email, profile-photo URL, verification status and Google account ID. We use this information to sign you in, manage your account and prevent repeat free trials, including the hashes described below. It is stored with our account and cloud-storage providers and shared with service providers only to operate Mekat. It is not sold, used for advertising or used to train AI models.
Remove Google under Your Burrow → Sign-in methods, keeping another sign-in method, or delete your account. Removing the Google link does not remove your account email and name. You can also revoke access at Google account permissions.
Mekat’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Welcome and tips emails
Welcome and tips emails are not enabled. If enabled, we use account contact information and email preferences to deliver them; tips include an unsubscribe link. Unsubscribing does not stop necessary account messages. Email delivery records and suppression preferences help prevent unwanted or failed sends.
Your learning and account backup
Progress, streaks, XP, reviews, practice answers, saved prompts, drafts and learning preferences are stored on your device. When signed in and account backup is available, saved progress and practice, including written answers and unfinished drafts, are sent to our cloud-storage provider with your account ID, a random installation ID and backup timing/revision information. This restores learning after reinstalling or using another iPhone, iPad or Mac. Settings may also be saved with your account.
Ask Scout conversations are stored only on your device, apart from the AI requests and reports described below. They are excluded from progress backups. Widgets use an on-device learning summary; reminders are scheduled on your device with permission.
Removing the app does not delete account backups. The learning-data reset clears the signed-in account’s backup when the service is reachable; account deletion also removes it.
Free trials and memberships
Apple handles App Store purchases. RevenueCat manages membership status and web checkout; Stripe processes web payments. We receive purchase and subscription information such as plan, price, currency, transaction IDs, trial status, renewal/expiry dates, refunds and cancellations, linked to your account, to provide access and handle billing. Checkout providers collect billing and payment details directly.
To enforce one free trial per person, we retain trial-use records and one-way hashes of account IDs, email addresses, Apple/Google sign-in IDs and web billing emails. These hashes remain after account deletion and have no automatic expiry. They are used to recognize repeat trial use and are not treated as anonymous information. A billing email needed for a repeat-trial notice is removed after the notice is sent or abandoned.
Creator links, codes and the referral cookie
Opening a creator link may set the mekat_referral cookie for 30 days to remember that creator’s code. It is not used for advertising or tracking on other sites. We do not set it for visitors in the EEA, UK or Switzerland, or browsers sending Global Privacy Control; the code is shown on the page instead. You can remove cookies in your browser.
Browser storage may temporarily retain a plan/code choice while you sign in. When you use a creator link or code, we record its association with your account and purchase dates to credit commissions and prevent abuse. Creators see referral status, dates and commission amounts under a random referral ID, without your name, email or payment details.
Mekat Creator Program
Applications collect your name or brand, country, channel link and audience description, with optional platform and audience-size information. We use these to assess eligibility, review applications and administer the program. We retain applications, decisions, profile/commission settings, referrals, bonuses, signed terms and financial records. Signatures include the name entered, account ID, time, terms version/text fingerprint and browser user-agent. Copies are emailed to you and creators@mekat.ai.
Applications and decisions have no automatic deletion date. They and signature records remain as program/legal records after account deletion. Contact us for correction or deletion requests, subject to applicable legal retention duties. Financial records are kept as long as tax and accounting law requires. Leaving or deleting your account ends participation and disables your links and codes.
Creator payouts through Stripe Connect are not open yet. When enabled, Stripe collects identity, tax and bank details directly; Mekat receives Stripe account/status and payout records.
Optional online AI feedback
Online AI feedback is off until you give permission. It is not offered in the app right now. When requested, your written answer and exercise instructions pass through Mekat’s service to Anthropic (Claude), with OpenAI as a backup if Claude is unavailable. Mekat does not add your account ID to these requests; personal information you type can still be included. Use made-up details.
We record your permission/version and usage counts and may retain feedback for up to 24 hours to recover interrupted requests. Turn it off at Settings → Privacy & data → Online AI feedback permission. It is separate from Ask Scout permission.
Optional Ask Scout coach chat
Ask Scout is optional and requires a trial or Premium membership. The current app asks permission naming the AI providers before sending requests. Withdraw it at Settings → Privacy & data → Ask Scout permission.
Ask Scout sends your message and up to 12 recent conversation turns through Mekat’s service to Anthropic (Claude). OpenAI checks messages and replies for safety and provides backup replies. Requests include the app screen, relevant lesson/question/answer context, recent completed or unlocked lessons, and your device or App Store region setting for appropriate safety resources. This is a country setting, not GPS location. Lesson hints also send the question, choices and relevant answer attempts. Mekat does not add your account ID, name, email or device identifiers to provider requests; anything you type may contain personal information.
History is kept on your device and removed on sign-out or data deletion. Mekat keeps permission records, usage counts and safety flags/temporary pauses linked to your account, rather than chat transcripts, except reports you submit. Usage and safety limits can temporarily restrict availability.
Mekat requests AI responses without storing a conversation for later use at the provider. Providers may still retain request data for safety/abuse monitoring under their API policies. Provider retention and training practices are explained in the API data policies linked below. Ask Scout can make mistakes and is for AI learning, not professional advice or emergency support.
Reporting a Scout reply
A report sends the selected reply, the preceding user message if available, your reason/note and app/iOS versions. It is stored with your account ID by our cloud-storage provider and emailed to our support inbox for human review. Other conversation history is excluded. We use reports to investigate and improve Ask Scout; account deletion removes the database reports and prompts deletion of inbox copies.
Expeditions interest
If you choose Get notified for an Expedition, we store your selections, timing and consent wording to plan Expeditions and email you when a selected one opens. Change selections in the app or use the email unsubscribe link to stop notices. Picks are deleted with your account.
Analytics and crash reports in the app
Product analytics, diagnostics and crash reports are optional. You can review and withdraw permissions in Settings → Privacy & data → Analytics & diagnostics permissions. Crash reports also require diagnostics permission. Withdrawal stops future sending and clears unsent data on your device; it does not recall reports already sent.
These events exclude your account ID, name, email, written answers and Scout messages. Mekat does not use advertising identifiers, session recordings or screenshots for them.
Product analytics
With permission, our product-analytics provider receives learning and purchase-flow events, lesson/skill/content identifiers, exercise types and correctness outcomes under a temporary random ID. We use them to understand usage and improve Mekat. The provider receives the connection’s IP address in transit; the app disables location lookup and person profiles, and we configure the service not to store IP addresses. Events are stored in the US and expire under the service’s retention settings.
Diagnostics and crash reports
With permission, our diagnostics provider receives problem categories, app/build information and random report IDs. Optional crash summaries include crash type and addresses within Mekat code after filtering. We configure the service not to store IP addresses. Reports are stored in the US and expire under the service’s retention settings.
Website/server errors are also sent to our diagnostics provider to fix faults, independently of app permissions. These contain error/code/page-path information, with account identifiers, tokens, query strings and personal data filtered before sending.
When you visit mekat.ai
Cloudflare hosts and protects the site, provides Turnstile anti-bot checks on authentication requests, and measures page views and performance through cookie-free Web Analytics. It processes technical data such as IP address, browser/device signals, requested page, referrer, timing and security events. Mekat sees aggregated analytics. Connection country determines whether to offer US web checkout and whether to set the referral cookie.
Browser storage supports sign-in and checkout choices. Necessary security/session cookies may be used; the referral cookie is described above. We do not place advertising or analytics cookies.
When you contact us
We receive your email, message and attachments to provide support, answer requests and keep necessary business records. Contacting support does not subscribe you to marketing. Avoid sending passwords, sign-in codes or payment details.
Feedback you send from the app
Sending feedback shares your note, optional topic, app/iOS versions, form source and reply preference. Signed-in feedback is stored with your account ID by our cloud-storage provider and emailed to support; your email is included for a reply only if you allow that. Signed-out feedback uses your email app and sends only when you choose to send. We use feedback to respond and improve Mekat. Apple separately handles any App Store rating or review you submit.
Who helps us run Mekat
We use these categories of service providers for the purposes above:
- Account and cloud-storage providers: sign-in, account records and learning backups.
- Subscription and payment providers: membership and purchase records, checkout and payments, including creator payouts when available.
- Website and security providers: hosting, technical connection data and fraud prevention.
- Email, support and business-communication providers: service messages, submitted feedback/reports, agreements and creator profile, participation and referral information needed to administer the program.
- Analytics and diagnostics providers: optional app usage and error reports, and website performance and errors, as described above.
- Anthropic and OpenAI: optional AI requests and safety checks after permission, as explained in the AI sections above.
Providers receive information needed for these purposes. We require service providers processing information on our behalf to provide at least the protection described in this policy, including data-protection obligations, purpose limits, confidentiality and security safeguards. We do not authorize use of personal information for their own advertising. Apple, Google and payment providers also handle information under their own policies. Provider locations and international transfers are described below.
Other disclosures
We may disclose information to comply with law, prevent fraud, address security problems or protect legal rights, or as part of a business transfer subject to applicable law. External links open services governed by their own policies.
Deleting your account
In the app, open Profile → Settings → Privacy & data → Delete account. On mekat.ai, open Your Burrow → Delete my account. You may need to sign in again to confirm ownership. If you cannot sign in, email support@mekat.ai with “Delete my account” in the subject.
Deletion blocks access and removes sign-in/account records, learning backups, preferences, AI permissions/usage records, app feedback/reports and Expedition selections, and requests deletion of your RevenueCat customer record. Sign in with Apple authorization is revoked as part of deletion; some cases require manual completion. We process requests without undue delay and within applicable legal deadlines; deletion is not guaranteed to finish instantly.
Deletion cancels web memberships immediately, without an automatic refund of the unused period, subject to legal rights. It does not cancel App Store subscriptions; cancel those through Apple. Guest introduction data can be reset separately on your device.
How long we keep information
Account information and progress backups remain while your account exists, unless reset or deleted. AI feedback expires after one day. Permission/usage records and submitted reports/feedback remain until account deletion or no longer needed for their stated purpose. Support messages are retained as needed to answer you, resolve disputes or meet legal duties.
After account deletion, retained exceptions include your account email, held only to send one deletion confirmation and erased once it is sent or at most 3 days after deletion finishes; trial-prevention hashes without automatic expiry; deletion receipts and de-identified subscription events for 30 days; a keyed account-ID hash for about 13 months to recognize and de-identify late payment events; and creator applications, agreements and financial records as described above. Financial/referral records may retain amounts, dates and random replacement IDs without your account contact details. These exceptions are not erased by deleting the app.
Backups, security logs and legally required transaction records held by providers expire under their retention rules. Email delivery records contain message IDs, outcome and timing and are retained for 90 days. Email copies of feedback/reports need inbox deletion as well as database deletion. Optional analytics and diagnostics reports lack account identifiers and expire under their configured retention periods; ask us about those periods. We use retained information only for the stated purpose or legal obligations.
Your choices and rights
Depending on your location, you may have rights to access, correct, delete or obtain a copy of information, restrict/object to processing, withdraw consent and complain to a regulator. Email support@mekat.ai with “Privacy request” in the subject. We may verify you or an authorized agent before acting. We respond within applicable legal deadlines. You can reply to appeal a denied request. We do not discriminate for exercising privacy rights.
Withdraw optional permissions in Settings → Privacy & data. Withdrawal stops future processing based on that permission and does not undo earlier requests. Global Privacy Control is honored by disabling the referral cookie; we do not sell or share information for cross-context behavioral advertising.
U.S. state privacy notice
Categories collected from you, your device and sign-in/payment providers include identifiers; purchase information; internet/app activity and user-submitted content; creator professional information; and sensitive information such as password credentials and, if payouts open, tax details handled by Stripe. The sections above explain purposes, recipients and retention for each. We use sensitive information to provide requested services, not to infer personal traits. We do not sell personal information or share it for cross-context behavioral advertising, including information about users under 16.
If you are in the European Economic Area or the United Kingdom
Our legal bases are providing contracted services; consent for optional AI, analytics and diagnostics; legitimate interests in security, fraud prevention and service improvement; and legal obligations such as accounting. Consent can be withdrawn as described above.
Mekat is based in the US; providers may process information in the US and other countries. Applicable international-transfer safeguards may include providers’ standard contractual clauses. Contact us for information about safeguards and copies where available. You may complain to your local data protection authority.
Ages 13 and up
Mekat is for people 13 and older, subject to any higher local minimum age. Minors need a parent or guardian’s permission under the Service Terms; creators must be at least 18. We do not knowingly collect information from children under 13. Contact support@mekat.ai if you believe a child has provided information so we can investigate and delete it as required.
Security and changes
We use technical and organizational safeguards to protect information. No online service can guarantee complete security. We post policy changes with a new date and provide additional notice or request permission when required by law. Effective November 10, 2026.
Contact
Martinez Solutions LLC, Glendale, Arizona, United States. Email support@mekat.ai with “Privacy request” in the subject for privacy requests.
Operated by Martinez Solutions LLC, Glendale, Arizona. Questions: support@mekat.ai