Contact Mekat support
Email support@mekat.ai for app, account, accessibility, billing or security questions. For privacy requests, put “Privacy request” in the subject. Creator Program questions go to creators@mekat.ai.
Mekat is made by Martinez Solutions LLC, Glendale, Arizona, United States.
Describe the problem and include your app/iOS version or browser if useful. Remove private information from screenshots. Do not send passwords, sign-in codes, payment card numbers or confidential practice answers.
Free trials, memberships and refunds
Subscriptions renew automatically until cancelled. Apple handles App Store billing and refunds. To cancel, open iPhone or iPad Settings → your name → Subscriptions → Mekat, or on a Mac open the App Store → your name → Account Settings → Subscriptions. For a web membership, open mekat.ai → Your Burrow → Membership → Manage or cancel, use the management link in a receipt email, or email support@mekat.ai from your account address. For a web refund request, use “Refund request” in the subject.
Deleting the app does not cancel a subscription. Cancelling normally preserves access through the current trial or paid period; account deletion ends a web membership immediately. See the subscription terms for trial eligibility, charges, cancellation timing and refunds.
If a purchase does not appear, use Restore purchases in the app while signed in to the same Mekat account, then contact us if needed.
Delete your account
In the app, open Profile → Settings → Privacy & data → Delete account. On mekat.ai, sign in, open Your Burrow and choose Delete my account. You may be asked to sign in again to confirm the request. If you cannot sign in, email support@mekat.ai from your account address with “Delete my account” in the subject.
Access is blocked when the request is accepted. Deletion usually completes automatically; some requests, including Sign in with Apple revocation, need a manual step. We complete them within the time required by applicable privacy law. The app shows when deletion is complete. The Privacy Policy explains what is deleted and what limited records are retained.
Deleting your account does not cancel an App Store subscription: cancel it separately first. It cancels a web membership immediately, with no automatic refund for remaining time.
Removing the app does not delete your account or account backups. To reset learning data, use Profile → Settings → Privacy & data → Reset this device's local learning data. When signed in, this also clears the account backup; an offline reset is sent when the service is available.
Privacy requests
Email support@mekat.ai with “Privacy request” in the subject to request access, correction or deletion. We may need to verify your request. Tell us if you believe a child under 13 has sent us information.
Creator Program
Email creators@mekat.ai about applications, links, commissions or payouts. Creator payouts through Stripe are not open yet.
Getting Mekat
Current availability and supported downloads are listed on the Downloads page.
Operated by Martinez Solutions LLC, Glendale, Arizona. Questions: support@mekat.ai